Taras Panasenko
CEO,
co-founder of Aurora Multimarket
Lev Zhydenko
Chairman of the Board of Shareholders,
co-founder of Aurora Multimarket
Lesia Klymenko
Chief Financial Officer,
co-founder of Aurora Multimarket
We firmly believe that integrity is the foundation of our activities. It ensures not only the sustainable development of the company but also a healthy business environment in the countries where we operate. We adhere to a zero-tolerance policy for corruption and bribery. By joining UNIC and signing the UN Global Compact, we have become part of the Ukrainian network of responsible companies. This is not just a formality for us—it represents the principles of transparency, accountability, and ethics that we implement in our daily decisions.
The company's reputation is our greatest asset, and we do everything possible to protect it from any manifestations of corruption. Our goal is to make zero tolerance for corruption an integral part of our corporate culture, extending to everyone: our employees, partners, and government institutions.
Every day, we impact the lives of millions of people, and honesty is the cornerstone of our success. We believe that only ethical business practices allow us to maintain our reputation and competitive edge. All the decisions we make carry a shared responsibility to society.
Here, we present the key standards and values we uphold. We encourage everyone to support these principles and work together to build a Ukrainian business we can all be proud of.
With respect,
Taras Panasenko, CEO, co-founder of the multi-market chain «Aurora»
Lev Zhydenko, co-founder of the multi-market chain «Aurora»
Lesia Klymenko, Chief Financial Officer, co-founder
“AURORA” Integrity Line
Integrity Line is a safe way to have your voice heard. If you have witnessed unethical actions, violations of the law, or breaches of our ethical principles, please report it to us.
We guarantee confidentiality and protection for everyone who reaches out. No employee, partner, or any other person may be punished or have their rights restricted for reporting to the Integrity Line. Reports can be submitted anonymously or with your name.
We value your openness and believe that together we can make the company even more transparent, safe, and responsible.
You can find detailed and complete information about the submission and review process, protections for whistleblowers, and the responsibilities of authorized persons in the Integrity Line Policy
Contact us openly or anonymously by phone or online:
questions about
the Integrity Line
What can I report to the Integrity Line?
Aurora MULTIMARKET adheres to a zero-tolerance policy for any violations. You can submit a report regarding known factual or suspected violations related to the following issues:
- conflict of interest;
- gifts and hospitality;
- corruption and fraud;
- forgery or destruction of information;
- espionage and sabotage;
- abuse of office or trust in contractual relations;
- discrimination, harassment, bullying, sexism;
- sexual or other harassment;
- moral or psychological pressure, manipulation, retaliation;
- abuse of work schedules;
- unfair dismissal;
- deliberate lowering of service standards or creating artificial obstacles to cooperation;
- ignoring inquiries, delaying the review of requests, creating barriers to communication;
- retaliation and persecution of the reporter;
- other actions that create an atmosphere of bias, unfairness, etc.;
- environmental protection, human health, and safety;
- threats and physical violence;
- improper accounting records, conducting audit checks, or misrepresentation of any other important reporting;
- fabrication and falsification;
- circumventing internal controls;
- official negligence;
- disclosure of confidential information and trade secrets;
- violations of tender procedures;
- improper performance of obligations under concluded contracts;
- cooperation with criminal groups, persons on sanctions lists, financing of terrorism;
- antitrust legislation violations or unfair business practices;
- actions or situations that undermine the Company’s positive image and reduce the trust of customers, partners, and the public;
- political campaigning and bias;
- violations of Company policies.
What happens after contacting the "Aurora" Integrity Line?
All registered reports are instantly entered into the system. None of the users can influence the registration of a report. Once a report is registered in the system, it can no longer be deleted.
Calls received by the Integrity Line are handled by an Integrity Line operator, who records them in the incoming reports system.
After the report is registered, the reporter will receive a secret feedback code that can be used to check the status of the response to their report.
Who reviews the reports?
After a report is registered, it is reviewed by authorized employees of Aurora’s compliance function, who have the skills and experience in handling these types of reports.
When will I be able to receive a response to my report?
The time required for an authorized employee(s) to review and investigate a report depends on the content and completeness of the information provided in the report, as well as the complexity and category of the violation. However, in any case, it must not exceed 30 (thirty) calendar days from the date the report is received.
What are the guarantees of anonymity?
Aurora Multimarket ensures full anonymity and confidentiality of all reports.
No one may be punished or have their rights restricted for contacting the Integrity Line.
We do not identify reporters who wish to remain anonymous. It is prohibited to share any data that could reveal the identity of the reporter or their relatives with third parties who are not involved in the review and investigation. Exceptions are possible only in cases expressly defined by law.
Access to information is limited to authorized employees on a “need-to-know” basis. Information from reports is not subject to discussion or disclosure to third parties.
